Shipping & Returns
Shipping Policy
Shipping Information
All orders are carefully packed and dispatched using Royal Mail Tracked 48 to ensure your items arrive safely. Shipping is charged at £3.50 per order, and once dispatched, delivery typically takes 2–3 working days. You’ll receive tracking details so you can follow your parcel every step of the way. Please note that delivery times may vary slightly during busy periods.
Return & Exchange Policy
Returns & Exchanges
As our products are handmade, we’re unable to accept returns or exchanges unless an item arrives damaged or faulty. If there’s any problem with your order, please don’t worry — just get in touch with us within 48 hours of delivery at claire@twinklebylyla.co.uk, and we’ll do our very best to put things right for you.